Steven Mohler

Human Resource Manager

Bring to the table many strategies for increasing our business in a very competitive and challenging industry. Lead of a team that brought record breaking sales and profits, both before, during and after the pandemic.

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My experience ranges through every aspect of the business spending many years as a restaurant manager, and spanning into back office management and leading a diverse management team across four locations.

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Job Duties

• Responsbile for leading management across four locations and 75+ employees.
• Working with upper management and our accounting team to maintain all accounts, including monthly reporting and accounting to maintain sales tax payments
• Single-handed completion of biweekly payroll, employee onboarding and benefits administration.
• Maintaining all payments for child support, garnishments and benefits, complying with all government regulations and tax laws
• Weekly inventory and ordering for supplies and food products

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Responsibilities

• Strategic Planning and Policy Development:

  Collaborate with senior management to develop HR strategies aligned with the organization's goals and objectives.

  Design and implement HR policies, procedures, and programs that promote a positive work environment, employee engagement, and organizational effectiveness.

  Conduct regular reviews of HR policies and practices to ensure compliance with changing legal requirements and industry standards.

• Talent Acquisition and Recruitment:

  Oversee the recruitment and selection process, including job posting, candidate sourcing, interviewing, and selection.

  Develop and implement strategies to attract and retain top talent, including employee referral programs, job fairs, and employer branding initiatives.

  Partner with hiring managers to identify staffing needs, create job descriptions, and establish recruitment metrics to measure the effectiveness of recruitment efforts.

• Employee Relations and Conflict Resolution:

  Serve as a trusted advisor to employees and managers on HR-related issues, including performance management, disciplinary actions, and conflict resolution.

  Conduct investigations into employee complaints or allegations of misconduct, ensuring fair and impartial resolution in accordance with company policies and legal requirements.

  Mediate disputes and facilitate communication between employees and management to promote a positive work environment and mitigate potential conflicts.

• Training and Development:

  Develop and implement training programs to enhance employee skills, knowledge, and performance, addressing both technical competencies and soft skills.

  Identify training needs through performance evaluations, skills assessments, and employee feedback, and collaborate with managers to create individual development plans.

  Evaluate the effectiveness of training programs and initiatives through feedback, surveys, and performance metrics, making adjustments as needed to meet organizational goals.

• Compensation and Benefits Administration:

  Manage the design and administration of employee compensation and benefits programs, including salary structures, incentive plans, and health and wellness benefits.

  Conduct market research and benchmarking to ensure competitive compensation practices and benefits offerings.

  Provide guidance to managers and employees on compensation-related matters, including salary negotiations, promotions, and incentive plans.

• Compliance and Risk Management:

  Ensure compliance with federal, state, and local employment laws and regulations, including EEO, ADA, FMLA, and FLSA.

  Maintain accurate employee records and documentation to support compliance efforts and respond to audits or legal inquiries.

  Stay informed about emerging HR trends, best practices, and regulatory changes, and proactively advise management on potential risks and opportunities.

Internet Banking Specialist II

Responsible for providing advanced support and expertise in online banking services to customers. Assisted customers with technical inquiries, troubleshoot issues, and provide guidance on utilizing digital banking platforms effectively. Played a key role in promoting online banking services and implementing enhancements to improve the customer experience.

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Job Duties

• Customer Support and Assistance:

  • Serve as the primary point of contact for customers seeking assistance with online banking services, including website navigation, account setup, and troubleshooting technical issues.
  • Respond to customer inquiries via phone, email, or live chat in a prompt, professional, and courteous manner, ensuring a high level of customer satisfaction.
  • Provide personalized guidance and support to customers on using digital banking features, such as bill payment, fund transfers, mobile deposit, and account alerts.

• Technical Troubleshooting:

  • Diagnose and resolve technical issues related to online banking platforms, including login problems, error messages, and transaction discrepancies.
  • Escalate complex technical issues to the appropriate IT or development teams for further investigation and resolution, following established protocols and procedures.
  • Document customer interactions, troubleshooting steps, and resolutions accurately and thoroughly in the customer relationship management (CRM) system.

• Product Knowledge and Training:

  • Stay informed about new features, updates, and enhancements to online banking platforms and related products.
  • Conduct training sessions and workshops for customers and internal staff to educate them on using online banking tools effectively and securely.
  • Collaborate with the marketing and sales teams to develop promotional materials and campaigns to increase adoption of online banking services among customers.

• Process Improvement and Quality Assurance:

  • Identify opportunities to streamline processes, enhance system functionalities, and improve the overall customer experience with online banking.
  • Collaborate with cross-functional teams, including IT, operations, and customer service, to implement process improvements and address recurring issues.
  • Monitor key performance indicators (KPIs) related to online banking usage, customer satisfaction, and service metrics, proactively identifying areas for improvement.

• Compliance and Security:

  • Ensure compliance with regulatory requirements and industry standards related to online banking security, privacy, and data protection.
  • Stay abreast of emerging threats and vulnerabilities in online banking systems, implementing security measures and protocols to mitigate risks.
  • Assist with fraud prevention efforts by monitoring account activity, investigating suspicious transactions, and educating customers on best practices for securing their online accounts.

Emergency Department Unit Clerk

Played a critical role in supporting the efficient operation of the emergency department by providing administrative and clerical assistance to medical staff, patients, and visitors. Responsible for managing paperwork, facilitating communication, and ensuring the smooth flow of information within the department.

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Job Duties

• Administrtative Support:

  • Greet patients and visitors, providing them with necessary information and directing them to appropriate areas within the emergency department.
  • Assist with patient admissions, registrations, and discharge processes, ensuring accuracy and compliance with hospital policies and procedures.
  • Maintain patient records, including updating demographic information, insurance details, and medical histories in electronic health records (EHR) systems.
  • Process medical orders, laboratory requests, and imaging studies as directed by healthcare providers.
  • Coordinate with other hospital departments to arrange patient transfers, consultations, and diagnostic procedures.

• Communication Management:

  • Answer phone calls, respond to inquiries, and relay messages to medical staff, patients, and family members promptly and professionally.
  • Serve as a liaison between patients, families, and healthcare providers, facilitating effective communication and addressing concerns or requests.
  • Communicate with ambulance services, police, and other emergency response agencies as needed to coordinate patient arrivals and departures.

• Documentation and Record Keeping:

  • Ensure accurate and timely documentation of patient information, medical interventions, and nursing assessments.
  • Compile and maintain statistical data related to patient admissions, discharges, and transfers for reporting purposes.
  • Prepare and distribute reports, forms, and correspondence as required by departmental policies and regulatory standards.

• Supply and Equipment Management:

  • Monitor inventory levels of medical supplies and equipment, restocking as necessary to support patient care activities.
  • Assist with the maintenance and cleaning of equipment and work areas to ensure a safe and sanitary environment for patients and staff.
  • Report any equipment malfunctions or supply shortages to appropriate personnel for resolution.

• Compliance and Quality Assurance:

  • Adhere to HIPAA regulations and maintain patient confidentiality at all times.
  • Follow established protocols and guidelines to ensure compliance with regulatory standards, including Joint Commission requirements.
  • Participate in quality improvement initiatives and safety protocols aimed at enhancing the delivery of care and minimizing risks within the emergency department.

Harrisburg Area Community College

Program GPA: 3.72